Donner Music Return & Refund Policy

We want you to be fully satisfied with your musical gear, which is why we offer a 30-day return window for most electronics and instruments. Items must be returned in their original packaging and condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your account portal to submit a return request with your order number and reason for return.

• 2.
  Pack Your Gear

  Securely pack the item in its original box including all manuals, cables, and accessories to ensure safe transit back to our warehouse.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned electronics, we will process your refund to the original payment method within 5-7 business days.